How do I report a bug?

If you are experiencing a technical bug or would like to submit feedback please let us know! Reporting bugs is easy and can be done directly from your mobile device.

Step 1: While using the Oji Life Lab app, take a screenshot. The Need help? screen will appear.

Step 2: Tap on a topic from the list provided. Options include:

    • Report a bug: Something in the app is broken or doesn’t work as expected.
    • Suggest an improvement: New ideas or desired enhancements for this app.
    • Ask a question: Help, support and other inquiries.

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Step 3: Once a topic has been selected, you will be taken to a submission form. From here you can add text, take a screen recording, take additional screenshots or select a picture or video from your mobile device’s gallery. 

 

 

*If you need additional help with any of these options, please see detailed instructions below.

 

Step 4: To submit the form, tap on the blue arrow located on the upper right hand corner of your screen. 

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Your submission form will be sent directly to our support team for assistance. 

 

*How to add text, take a screen recording, add additional screenshots or select a picture or video from your device’s gallery.

To add text:

Step 1: Tap in the area below your email address and begin typing.


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To take a screen recording:

Step 1:  Select Take a screen recording located at the bottom of your screen.


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Step 2: To begin recording, select the camera icon located on the bottom right hand corner of the screen:

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Step 3: To stop recording, tap on the stop button:

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To record your voice in the video:

Step 1:  Select the microphone icon to start and stop the voice recording. (The microphone icon will turn red when it is in recording mode.)

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                    Microphone off.                                                            Microphone on.


Step 2: To stop recording tap on the stop button. The recording will automatically be added to the submission form.


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To replay the recording:

Step 1: Tap on the play arrow:


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Step 2: Tap on the play arrow again, to review the video:



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Step 3: To exit the screen and return to the submission form, tap on the X located on the upper left hand corner of the screen:



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To add additional screenshots: 

Step 1: Tap on Take a screenshot

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Step 2: Tap on the camera icon located on the bottom right hand corner. The screenshot will automatically upload to the submission form. 

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To select a picture or video from your mobile device's gallery: 

Step 1: Tap on Select file from gallery

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Step 2: Give app permission to access your photo/video library as per your preference. Once selected, the photos/videos will be uploaded to the submission form. 

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